Support Desk Analyst

Ref: 3201| Posted: 16th Jan 20182018-01-16

This vacancy is now closed

Software Support Analyst

Maidenhead | up to £20K

An exciting technical organisation is looking to add a Software Support Analyst to their teams, this organisation produces cutting-edge CRM solutions for their prestigious client base.This is a Permanent role.

This is a junior role with the opportunity to further your career and progress throughout the company and its different cutting edge departments.

This role will:

  • Take ownership of 1st Line technical support calls from a rapidly expanding external user customer base
  • Adhere to and help improve support processes in order to work in a more efficient manner
  • Some involvement in system testing for new software and regression testing.
  • Work with customers to make sure they utilise the CRM solution efficiently.
  • Assist in the deployment of the tPoint solution with new customers

You will Be:

  • Knowledge & experience of database tools, such as SQL Server
  • Excellent communication and customer facing skills
  • Ability to work effectively both independently and as part of a team
  • An intellectual fast learner who can pick up new concepts and technologies quickly
  • Strong analytical mind with excellent troubleshooting skills and the ability to offer up alternative solutions to problems
  • Flexible to work shift rotations and out of hours support.

Technically you will have

  • Advanced knowledge of SQL Server/T-SQL language, including optimised query writing, stored procedures and scripting
  • Knowledge in one or more web technologies and programming languages such as; Visual Studio 2003-2012, VB.Net, C#, ASP.NET, Windows Forms, Windows Services etc.
  • Experience in JavaScript
  • Service Desk experience

The Company can offer:

  • Genuinely fun working environment.
  • Excellent Career Progression 

The C&D Group are acting as an employment agency in regards to this permanent role