Supply Chain
£30,000 - £35,000 per annum

Service Manager

Ref: 3428| Posted: 8th Mar 2018

This vacancy is now closed
Service Manager
Tilbury, Essex
Permanent/Full Time
£30,000 - £35,000 pa
Read more and apply here to be considered for this role.
Service Manager
We are currently recruiting for Service Manager to a role with our client who specialises in outsourced, outbound fulfillment and reverse logistics. Our client offers end-to-end fulfillment solutions for both B2C and B2B customers. Their primary focus is to deliver tailored system and operational solutions whilst offering exceptional customer service. 
The Service Manager would be responsible for the onsite management of a key retail client within the charity sector. This involves the day-to-day management of the account while working closely with the client’s buying and merchandising department and cross-functional teams. Systems used include; a custom in-house system driven by Microsoft Access (full training provided) and a CRM system (such as Zendesk) as well as MS Office - Excel, Word, and Outlook.
The key responsibilities include delivering seasonal store allocations and online customer orders.
We are looking for someone who has 2 or more years’ experience in a Supply Chain role, preferably within a retail head office environment. 
Key Responsibilities: 
  • Client liaison and planning
  • Ensure B2C fulfillment meets required SLA’s
  • Development of purchasing and planning systems in conjunction with the client
  • Overview of the trading website, its content, and accuracy
  • Organising and running cross-functional planning meetings to deliver Seasonal allocations
The ideal candidate:
  • Should have a persuasive personality
  • Have great oral and written communication skills
  • Be extremely resilient and adaptable
  • Will be client confident and proactive
  • Pay attention to the details
Skills / Knowledge:
  • Have strong MS Excel skills
  • Previous experience in a similar Client Management role
  • Confidence in using spreadsheets and databases
  • A self-motivated individual who contributes the goals of the wider team
Apply here to be considered for the role.
Please note that C&D Group Ltd is acting as an employment agency in regards to this role.