Service Administrator
£22000-£25000 per annum

Service Administrator

Ref: 3881| Posted: 30th Apr 2019

This vacancy is now closed

C&D Group are recruiting for a Service Administrator in Oxford.  The ideal applicant will have Kerridge, warranty and invoicing experience   Ideally from an automotive background, this is an opportunity for you to join a prestigious commercial vehicle dealership.

Key purposes of the job:-

  • To administer all agreed warranty and R&M claims ensuring that all the necessary documentation and parts for return are processed in line with the vehicle warranty and R&M procedures in conjunction with the Audit proof stamp and processors signature.
  • To ensure that all company policies and procedures applicable to their your area of responsibility are adhered to at all times


  • Input claims details
  • Identify from warranty and R&M returns parts for return and those for disposal
  • Check claims rejected and resubmit errors
  • Return documentation for rejected warranty and R&M items for re-costing by service administration
  • Participate in audits
  • Deliver customer service in line with company standards
  • Deal with customer complaints
  • Ensure that within your area of operation all Company and Trade Associations policies, procedures and minimum standards are met
  • Handle all internal and external customer and suppliers with courtesy

Skills and Experience required:-

  • Excellent Keyboard skills – Outlook, CRM/Kerridge, MS Office packages
  • Attention to detail with the ability to follow processes and manage workload.
  • Previous mechanical experience an advantage.
  • Excellent working knowledge of Warranty processes and procedures 

Competencies required:-

  • Attention to detail/ analysis of date to complete claims and invoicing
  • Ability to collate, organise and interpret data in order to provide clear and comprehensive information.
  • Flexibility, able to work on your own or as part of a team and respond when necessary to different ways of working
  • Prompt and disciplined work approach
  • Ability to tackle tasks in a structured systematic manner, ensuring completion to plan and maintain quality standards.

For more details call Ursula on 07469 858448 or contact

C&D are acting as an employment agency in respect of this role.