Permanent
Logistics
Tilbury
£30,000 to £35,000 per annum

Senior Customer Relations Manager

Ref: 3427| Posted: 8th Mar 2018

This vacancy is now closed
Senior Customer Relations Manager
Location: Tilbury, London
Duration: Permanent
Salary: £30,000 - £35,000 Per annum
 
Read more and apply here to be considered for this role.
 
We are currently recruiting for Senior Customer Relations Manager to a role with our client who specialises in outsourced, outbound fulfillment and reverse logistics. Our client offers end-to-end fulfillment solutions for both B2C and B2B customers. Their primary focus is to deliver tailored system and operational solutions whilst offering exceptional customer service. 
 
The Senior Customer Relations Manager would be responsible for the onsite management of a key retail client within the charity sector. This involves the day-to-day management of the account while working closely with the client’s buying and merchandising department and cross-functional teams. The key responsibilities include delivering seasonal store allocations and online customer orders.
 
We are looking for someone who has at least 2 years’ experience in a Supply Chain role, preferably within a retail head office environment. 
 
Key Responsibilities: 
  • Client liaison and planning
  • Ensure B2C fulfillment meets required SLA’s
  • Development of purchasing and planning systems in conjunction with the client
  • Overview of the trading website, its content, and accuracy
  • Organising and running cross-functional planning meetings to deliver Seasonal allocations
The ideal candidate:
  • Needs to be an influencer 
  • Good spoken and written communication skills
  • Must be extremely resilient 
  • Will be client confident and run on their own
  • Attention to detail
Skills / Knowledge:
  • Strong Excel Skills are essential 
  • Previous experience in a similar role
  • Confidence in using computer packages such as spreadsheets and databases
  • A motivated self- motivated individual who is happy to work as part of a wider team
Apply here to be considered for the role.
 
Please note that C&D Group Ltd is acting as an employment agency in regards to this role.