Permanent
New Item
Gloucestershire
£18,000 - £19,000 PA

Reception Supervisor

Ref: 3818| Posted: 26th Mar 2019

This vacancy is now closed

Salary: £18,000 - £19,000 PA

Type: Permanent, Full-Time

We are looking for an experienced Hotel Receptionist or Supervisor to assist in leading our Front Office Team at our 4* hotel in Moreton-in-Marsh, Gloucestershire.

We’re looking for someone who can maintain a positive and calm outlook, a friendly approach, can communicate effectively both verbally and in writing, carry out instructions, be able to pay close attention to detail and a desire to provide exceptional customer service.

To succeed within the role you must have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good sales ability, an approachable manner, and knowledge of the MS Office suite.

 

Duties and Responsibilities:

  • Ensure front office staff provide guests with prompt service, professional attention and personal recognition.
  • Check guests in, issue room keys, provide information on hotel services and room location.
  • Answer phones in a prompt and courteous manner
  • Up-sell rooms where possible to maximise hotel revenue
  • Check guests out, including resolving any late or disputed charges
  • Accurately process all cash and credit card transactions using established procedures. Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
  • Deal with any outstanding guest requests or issues that may require additional monitoring or follow-up
  • Take action to solve guest problems/ complaints
  • Follow and implement hotel safety protocols and procedures at all times.
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

 

At Cotswold Inns and Hotels, the personal development of all our employees is a key priority, we ensure regular training is carried out in all departments and actively support individual staff in their attainment of further qualifications and internal promotion.

 

Company Benefits Include:

  • Live-in accommodation
  • Share of tips
  • Staff discount
  • Life Assurance policy
  • Stakeholders' pension 

 

The C&D Group are acting as an employment agency in regards to this role