Warehouse Operative

Processing Operative

Ref: 3966| Posted: 1st Jul 2019

This vacancy is now closed

The C&D Group are acting as an employment business in regards to this role in Chippenham.

Working in the Inbound Operations department, your duties will include; mail processing, data capture/perfection and banking.  You will be assigned activities by the relevant department supervisor and be required to work under the direction of either a Team Leader or a Supervisor in their day to day activities. You will be set and measured against Key Performance Indicators (KPI's) within key areas to ensure high standards and exceptional service is being achieved.



  • Processing of all incoming items (dependent upon functional process)
  • Commitment to change and flexibility to change/adapt role to follow the business need within Inbound operations
  • Challenge the status quo of our business and as a process expert and highlight improvement opportunities to better serve our client targeting a Right First Time (RFT) approach
  • Establish effective relationships at a day-to-day level with colleagues, existing clients and prospects
  • Contribute to the recording of and feedback on metrics which enable the efficient and effective analysis of Inbound Operations performance 
  • Fast and accurate use of machinery and system provided tools in order to process incoming items
  • Participate in the audit of or feedback of peer work to enable consistent continuous improvement across all areas
  • Complete cross training programme as required to support a well-trained, efficient and multi skilled team
  • Consistently meet team and individual KPIs (measurable) in support of delivering client SLAs (Service Legal Agreements)
  • Escalate any instances of outstanding work (not processed to department KPIs) to the relevant Team Leader/Supervisor or Head of Inbound Operations as appropriate
  • Participate in keeping all areas of the office tidy
  • In order to meet the needs of the business, it may be necessary from time to time to work in other areas of the business during busy periods.


Key Skills and Attributes

  • Good communication skills
  • PC literate and able to learn new applications quickly
  • Energy and enthusiasm, willingness to learn and to be adaptable to change
  • A willingness to ‘go the extra mile’ with external and internal stakeholders and customers
  • Excellent attention to detail
  • Able to work well under pressure and to internal KPI targets
  • Able to work independently as well as an effective team member


Monday to Friday 08:00- 16:00


For more information, please contact the Temporary Industrial team on 01793 488057 Option 1