Permanent
Customer Services
Swindon
£8.50 per hour

Home Specialist

Ref: 3893| Posted: 20th May 2019

The C&D Group are working in conjunction with a high-end retail company based in Swindon. Working at their beautiful retail outlet location in Swindon, this role is offered on a temp to perm basis with the successful applicant being employed permanently after a period of 12 weeks.

Reporting to the Outlet Manager, the purpose of this role will be to provide impeccable customer service within the Outlet. As well as being customer facing, this role will require you to maintain accurate stock records.


Job Responsibilities include;

  • Handling customer enquiries by email, telephone and in store within 48 hours
  • Remerchandising the display each time an item has been sold
  • Ensuring all pricing is up to date including signage
  • Updating stock information on the website daily
  • Support resolution of customer service issues
  • Proactively seek out sales opportunities and contribute to the ongoing success and profitability of the store
  • Ensure 100% accuracy on all inventory systems and tills


Skills and Attributes Required;

  • Good understanding of websites and how they operate
  • Computer literate - experience of working with Microsoft Excel and Outlook to input and manipulate data
  • Customer focused with previous customer service experience
  • Sales and target focused to achieve KPI's
  • Excellent written and verbal communication - English GCSE grade C or above
  • Numerate - Maths Grade C or above
  • Self-motivated, organised and uses initiative
  • Able to work in a fast paced environment to strict deadlines
  • Team player
  • Great attention to detail


The standard hours of this full-time role are Monday to Friday 9.00am-5.30pm with one week day off and Saturday 9.00am-2.00pm. Every 4 weeks, you will be required to work a late Thursday until 7.00pm.

Please apply today for further details and to arrange an initial consultation. This role is available with an immediate start.

The C&D Group are acting as an employment business in regards to this role.