Permanent
Customer Services Manager
Bristol
£35,000 - £40,00 per annum

Customer Services Manager

Ref: 3856| Posted: 15th Mar 2019

The C&D Group are working in partnership with a Bristol based Manufacturing company to recruit for a Customer Services Manager. This is a full-time and permanent position.

As the Customer Service Manager, you will be responsible for the day-to-day management of the Customer Services Department, providing leadership and direction to the Customer Service team members. You will work closely with the Head of Quality Assurance to develop and implement company customer service policy for the entire organisation.

Specific Responsibilities include;

  • Establish and deliver departmental KPI's related to service delivery and customer satisfaction
  • Continually review internal processes to ensure best practice and to sustain excellent levels of service
  • Set and monitor budgets in your areas of responsibility, analysing actual results with plans and forecasts
  • Present information in a digestible format in the reports and presentations required by the management team
  • Act as a central point of contact for the Customer Service Team, communicating courteously with all parties by telephone, in writing or face to face
  • Maintain accurate records of correspondence, discussions and agreements in place
  • Investigate and resolve customers' concerns
  • Continual assessment of product performance and quality of customer service provided by supplier partners
  • Coaching and monitoring of team's performance
  • Identify staff training and development needs
  • Play an active role in the recruitment of new Customer Service team members as required


Applicant Requirements;

  • Enthusiastic Team player able to maintain positive working relationships across the business
  • Excellent leadership and organisational skills
  • Ability to work diplomatically and empathetically in sometimes difficult circumstances
  • High level of competence in Microsoft Office


The standard working hours for this role are Monday to Friday 8.30am-5.00pm.

Please apply today for further details and to arrange an initial consultation.

The C&D Group are acting as an employment agency in regards to this role.