Permanent
Customer Services
Swindon

Customer Service Co-ordinator

Ref: 3830| Posted: 1st Apr 2019

This vacancy is now closed

Customer Service Advisor

Salary: £16,750

Location: Swindon

Hours: Monday – Friday 8:30 – 5pm

You will be responsibility for a number of customer accounts and driver routes, to manage, maintain and retain core customer base through building relationships by consistently providing high levels of customer service and support to all the Customers, liaising with other departments as required.

Responsibilities:

  • Build and maintain relationship with customer accounts as allocated.
  • Process all customer orders including water, exchanges, Sanitisation requests, Salt etc.
  • Input all orders onto Prowat and print ensuring all are allocated into the corresponding tray.
  • Route call customer's daily, amending deliveries as required.
  • Process customer terminations whilst establishing the reason for this.
  • Proactively attempt to "save" accounts, resolving any problems where necessary.
  • Follow up calls to ensure customer satisfaction.
  • Respond and resolve all customer requests and queries in a timely manner and within the agreed timescales, taking ownership of these queries.
  • Print copy invoices and POD's if requested.
  • Ensure all "Special deliveries" are delivered and completed within the agreed timescales and update the customers prior to a delivery being missed.
  • Responsible for maintaining and working with drivers on your designated routes on a daily basis.
  • Perform all administration tasks accurately and on time in accordance with procedures.
  • Work closely with colleagues throughout the business on a daily basis.
  • Able to identify customer needs and report sales opportunities when required.
  • Ensure adherence to all H&S requirements
  • To undertake any other additional tasks as required by the Company. What you'll need to succeed

About you:

  • Work on own initiative as well as part of the team
  • Ability to take ownership of customer queries and accounts.
  • Excellent telephone and communication skills
  • Excellent planning and organising skills
  • Ability to proactively manage a varied an demanding workload
  • Good eye and keen attention for detail.
  • Excellent customer service skills and ability to cope well under pressure.
  • Strong call handling skills

Knowledge:

  • Good understanding of the routes and geographical areas.
  • An understanding of the products and services available.
  • Previous customer service experience.

Benefits

 • Free parking • Pension • 20 days holidays and bank holidays • working in a friendly environment

 

The C&D Group are acting as an employment agency in regards to this role