Customer Services

Customer Service Consultant

Ref: 3779| Posted: 8th Jan 2019

This vacancy is now closed

The C&D Group are currently recruiting Customer Service Consultants to work for Nationwide Building Society based in West Swindon.  

  • £9.00 per hour
  • Starting the 1st February 2019
  • 12 month temporary contract with the possibility of becoming a permanent member of the team for the right candidates

As a customer service administrator your main responsibilities will include:-

  • Speaking to Nationwide’s customers on the telephone, which requires an exceptional level of service, as you will be helping them to manage their finances.
  • You will be required to ensure that every customer interaction has a positive outcome - so making sure you do the right thing for customers is paramount to Nationwide’s success.
  • Whether you’re supplying them with account information or processing an overdraft request, you’ll need to think about the bigger picture for Nationwide’s customers and how you can help them more, whether that would be by discussing other products or services they may benefit from or giving them an opportunity to discuss these needs further with a colleague.
  • It’s a challenging but supportive environment and you will be provided you with all the training you’ll need to succeed in your role.

The ideal candidate:

  • Will have excellent communication skills, both written and verbal
  • Will be assertive and able to make informed decisions
  • Will need to be computer literate and confident to use and learn skills on new databases
  • Will be a confident and approachable individual, ideally with a background in customer service
  • Will be eager to learn new skills and be able to follow processes from beginning to end.

You will be required to work 5 days out of 7, including weekends on a rota basis.  35 hours a week, these will vary between 08.00 – 20.00

Please note that due to the nature of this position, no holiday can be taken during the initial 5 weeks due to essential training.


Candidates must be able to pass a credit & DBS check

The C&D Group are acting as an employment business in regards to this role