Permanent
Administrator
Chippenham

Customer Administrator

Ref: 3680| Posted: 15th Oct 20182018-10-15

Customer Accounts Administrator

Salary: £18,300 + excellent benefits

Hours: Monday to Friday 8:30 – 17:00

Location Chippenham

Start Date: Ideally 22nd October 2018

Interview process: telephone interview, followed by assessment day

About the team and role

As a Customer Accounts Administrator, you will be part of the Customer Services department, working within the Customer Accounts team. The team has a responsibility to provide administrative support to the Operations teams, dealing with specific aspects of on boarding new customers and resolving any problems causing an issue in the customer journey. The team is also responsible for ensuring that customers moving in or out of their property have their accounts opened or closed in an accurate and timely manner.

Key duties:

·Processing new customer sign ups and resolving any issues in regard to these sign ups.

·Processing Meter Readings received from customers.

·Processing all types of Change of Tenancy (COTs) in an efficient and accurate manner.

·Processing losses and objections from other suppliers.

·Pro-actively making outbound calls to resolve customer queries and promoting company products and services on both inbound and outbound calls

·Working towards both team and individual processing and quality targets.

·Providing our customers with first time resolution.

·Resolving any problems as quickly as possible and raising/escalating more complicated customer queries if required.

About you

With a positive and motivated outlook, you will have the ability to work on your own initiative or as part of a team, taking pride in delivering a first-class customer service. You will be PC literate with a good knowledge of Microsoft packages and able to work with a high level of accuracy and attention to detail.Excellent communication skills both written and verbal are essential with a flexible and adaptable approach to learning new processes and procedures.

 

The C&D Group are acting as an employment agency in regards to this role