Customer Accounts Advisor

Ref: 4000| Posted: 29th Jul 2019

This vacancy is now closed

Customer Services Administrator

Salary: £18,300, rising to £19,000/Annum in 6 months

Excellent benefits

Core Hours: Monday to Friday 8:30 – 17:00

Location: Chippenham

Interview process: telephone interview, followed by assessment day

As a Customer Services Administrator, you will be part of a highly focused team responsible for ensuring that our customers journey with the company is always of an excellent standard. The team also takes ownership of key milestones in the journey of a gas and/or electricity customer including the management of the home move process, onboarding, meter readings and losses.

  • You will manage and resolve a range of customer queries via various channels (phone, letter, email).
  • You will be responsible for delivering a high standard of service to customers and generator suppliers.
  • You will ensure accurate data entry and submit and maintain data on our internal databases. You’ll have the ability to identify opportunities for process improvements and be instrumental in supporting the implementation of these.

About you:

  • With a positive and motivated outlook, you will have the ability to work on your own initiative or as part of a team, taking pride in delivering a first-class customer service.
  • You will be PC literate with a good knowledge of Microsoft packages and able to work with a high level of accuracy and attention to detail.
  • Excellent communication skills both written, and verbal are essential with a flexible and adaptable approach to learning new processes and procedures.
  • You will have proven experience of delivering excellent customer service in a fast paced, complex environment, working as part of a team.
  • You will have strong numerical skills with experience working with large volumes of data as well as the ability to manage your own time and workload effectively.
  • We are looking for people who are passionate about the environment and renewable energy. Knowledge of the Feed-in Tariff, Ofgem guidance and associated regulation would be a distinct advantage but not essential.

We also have some amazing benefits that we offer our people, including:

  • £750 travel allowance paid with salary over the year
  • The opportunity to apply for a green allowance of £250 a year if you travel to work in a green way!
  •  Bonus at all levels
  •  Pension matched up to 7.5%
  • 5 weeks annual leave with option to buy more
  •  Flexible working practices across many roles

The C&D Group are acting as an employment agency in regards to this role