Permanent
Administrator
Chippenham

Customer Account Metering Administrator

Ref: 3629| Posted: 15th Oct 20182018-10-15

 

 

Customer Accounts Administrator

 

Hours: Full time. 37.5 hours a week. Our core hours are 8:30am-5:30pm Monday to Friday, but you may be asked to work from 8am to 8pm between Monday and Saturday

Location: Chippenham, Wiltshire

Salary: £18,300

About the Job

As a Metering Advisor in our Customer Accounts Team, you will be part of a highly focused team responsible for ensuring that our customers who receive their Feed in Tariff through the company are compliant with Ofgem. The team are responsible for ensuring successful inspections for over 76,000 generators. You will be responsible for helping to manage the Meter Inspection process, completing a wide range of tasks, including but not limited to:

  • Liaising with our third party meter inspections team
  • Provide outstanding levels of customer service across both inbound and outbound channels
  • Compile regulatory reports for Ofgem which require completion within strict deadlines

Key Responsibilities

  • Deliver strong performance against business objectives and regulatory deadlines
  • Deliver a high standard of service to customers and generators
  • Develop a high level of knowledge across our products and services
  • Maintain and develop strong energy industry awareness
  • Ensure accurate data entry and maintenance, both internally and with external parties
  • Submit and maintain data on Ofgem’s Central FiT Register (CFR) and internal databases
  • Proactively manage the customer experience by providing responses to queries in a clear and logical manner, by phone, letter and email
  • Manage and resolve complex technical queries and data exceptions
  • Collecting, processing and validating generator successful inspections
  • Take ownership for identifying opportunities and make recommendations for process improvements
  • Complete any other duties as required to support in the effective delivery of business goals and objectives

About You

  • Customer focused and committed to delivering excellent service in a fast paced, complex environment
  • Confident telephone manner with the ability to engage with customers through various contact channels
  • Conscientious with a high level of accuracy and strong attention to detail
  • Strong time management skills, with the ability to prioritise and manage a busy workload
  • Excellent analytical and problem solving skills
  • The ability to work efficiently under pressure
  • Self-motivated with a positive approach
  • Ability to work independently or as part of a team

 

Knowledge, Skills and Experience

Essential

  • Proven experience of delivering excellent customer service in a fast paced, complex environment.
  • Experience of working in a team environment.
  • Highly developed communication skills (verbal and written)
  • Good time management skills with the ability to proactively manage your own workload
  • Strong numerical skills with experience working with large volumes of data
  • Experience of using Microsoft Excel - Intermediate to advanced level

Desirable

  • In depth knowledge and understanding of the Feed-in Tariff, Ofgem guidance and associated regulation
  • Knowledge or experience of renewables, energy and microgeneration.
  • An awareness and understanding of environmental issues.
  • Passion for renewable energy.
  • Experience of working in a similar regulated industry.

The C&D Group are acting as an employment agency in regards to this role