Permanent
Sales Executive
Swindon
£17K-£18K per annum plus £500 commission monthly (uncapped)

Customer Account Executive

Ref: 3913| Posted: 3rd Jun 2019

This vacancy is now closed

The C&D Group are working in partnership with a leading Swindon based employer to recruit for Customer Account Executives. These roles are full-time and offered on a 12-month fixed term contract, with the potential of leading to permanent positions.

The purpose of the role is to manage the commercial relationships of a portfolio of customers. Your role will see you proactively contact customers to maintain a consistent high level of service while identifying further business opportunities. You will be responsible for maximising customer retention by defending fees and promoting the features and benefits of the company products, available in the UK.

Key Accountabilities;

  • Developing strong customer relationships for a set portfolio of accounts to ensure value added service is delivered with profitable outcomes
  • Monitor account behaviour and proactively manage customers to explore cross selling and up selling opportunities
  • Retain accounts by effectively handling objection calls and defending the business strategy
  • Capture customer data to ensure business analytics and overall strategy remain relevant
  • Achieve targets and contribute to service delivery levels
  • Handle account closures by solving the customers' problem and undertake activities to ensure retention targets are achieved
  • Adaptable to help with project work, pilots and reviews as outlined by the management team

Knowledge, Skills & Experience;

  • Experienced customer account manager with proven sales capability
  • Excellent communication skills - both written and verbal
  • Good numeracy skills
  • Drive and ambition
  • Computer literate, especially with strong Excel skills
  • Time management skills

The standard working hours for this role are Monday to Friday 8.30am-5.00pm.

Please apply today for further details and to arrange an initial consultation.

The C&D Group are acting as an employment agency in regards to this role.