Customer Account Administration

Ref: 3682| Posted: 11th Oct 2018

This vacancy is now closed

Hours: 9am-5pm or 8.30am-4.30pm

Location: South Marston

Salary: £18k with fantastic benefits


About the Job:

To provide excellent customer service by proactively managing customer accounts to include the handling of enquiries, processing orders, reporting on the progress of the orders and expediting as needed.


Key Responsibilities:

  • To manage dedicated customer accounts from initial contact through to completion.
  • Communicate with other departments and interrogate the necessary systems in order to respond accurately and swiftly to customer enquiries which may be received via telephone, email or fax.
  • Enter customer orders onto the business systems in an accurate and timely manner.
  • Work with other departments to ensure the availability of products in order to achieve on time and full delivery of your customers orders.
  • Work with the distribution department to ensure any specific customer requirements are considered and that committed delivery date and times are met.
  • Provide customers with documents such as Proof of Delivery information and copy invoices as requested.
  • To maintain customer related data within the business systems.
  • To gather customer feedback and escalate complaints.
  • To be committed to supporting your direct supervisor and department manager.
  • To question orders when there is a lack of understanding or doubt as to the order being the right way forward.
  • Undertake housekeeping and reporting functions.
  • To attend and contribute to team meetings.
  • To ensure your skill base is maintained by continually understanding new technology.
  • Adherence to standard operating procedures.


•           Good Literacy / Numeracy skills

•           Good IT Skills

•           Willingness to help people

•           Positive attitude

•           Ability to take ownership of customer problems

•           Friendly approach

•           Enthusiasm and energy


The C&D Group are acting as an employment agency in regards to this role