Customer Services

Collections Agent

Ref: 3658| Posted: 15th Oct 2018

This vacancy is now closed

Collections Agent

Salary: £19,500 + excellent benefits

Hours: 37.5 hours/week

Location: Chippenham, Wiltshire 

About the role

As a Collections Agent within Customer Services you’ll work in close partnership with colleagues across Customer Services and the rest of the business to deliver on our customer promises and achieve team and business targets. You’ll be supported by a Collections Coach and the Collections Manager.

You’ll need to be able to identify the difference between ‘can’t pay’ and ‘won’t pay’ and take the appropriate action in each case. You’ll need to ensure you’re aware of and adhere to data protection and energy industry regulations; we’ll teach you what you need to know.

You’ll need to be able to seamlessly switch between domestic, business and key commercial accounts and adjust your approach to these customers to suit their needs.

About you

With a positive mind-set, you’ll be a confident individual, personable and be motivated to achieve. You’ll possess demonstrable experience of working within a B2B and B2C collections function and be proactive about building your own knowledge and driving your own development.

In addition, you’ll be a good team player, who is passionate about sharing and collaborating with others. You’ll possess excellent communication skills both written and verbal with a strong ability to problem solve.

Previous knowledge and experience of the renewable energy sector is a desirable criteria for this role. 

In addition to a competitive salary and bonus scheme we also offer a wide range of benefits. Our office in Chippenham is very accessible; just a short drive off the M4 and a two minute walk from the train station.

If you’d like to be part of a multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.

The C&D Group are acting as an employment agency in regards to this role