Collections Agent

Ref: 2998| Posted: 9th Aug 2017

C&D are currently looking for collections agents based in Chippenham. this is an excellent opportunity working for a great company with an incredible ethic, environment and values. this is a permanent role, with a a salary of £19,500 + an excellent benefits package.


About the role

Your role as a Collections Agent is based in our Collections Team, within the Customer Service Department. You will be proactively chasing customers for outstanding debt using multiple methods of communication to recover monies owed to Good Energy. You’ll be expected to review accounts and take action in line with Good Energy’s collection processes, strategy and values.


About you

We need someone positive and self-motivated who is able to work very closely with colleagues and other teams to achieve results. You will have the ability to effectively deal with difficult and complex telephone conversations whilst remaining calm, it’s really important to achieve the best outcome for both Good Energy and our customers. With proven experience in a debt collection role balanced with providing excellent customer service, you will be numerate and literate with excellent attention to detail. Additionally, you will possess excellent negotiation skills with demonstrable experience of influencing and handling complex queries.

We value taking a straightforward approach in how we work together, being determined and resilient in realising our purpose. We are inclusive and fair in balancing the needs of our people, customer, shareholders and futureholders. We look for people whose personal values and behaviours align with this.  

We are a challenger in the energy market and this is an energy company like no other. You will work alongside colleagues who put our customers and our values at the heart of everything they do. You’ll be part of a small and friendly team so expect to make new friends and enjoy team activities outside of work. Just like us and our customers you will have an interest and understanding of environmental issues. 

C&D are acting as a recruitment agency for this role.