Customer Services
£21,000 per annum plus End of contract performance related bonus

Collections Agent - 6 month FTC

Ref: 4132| Posted: 20th Jan 2020

The C&D Group are working in partnership with our Chippenham based client to recruit for Collections Agents to work within their Customer Services team. As a Collections Agent within Customer Services, you'll work closely with colleagues across Customer Services and the rest of the business to deliver on their customer promises and achieve team and business targets. You will be supported by a Collections Coach and the Collections Manager.

You'll need to be able to identify the difference between "can't pay" and "won't pay" and take the appropriate action in each case. You'll need to ensure you're aware of and adhere to data protection and industry regulations - full training will be given. You will need to possess excellent communication skills and be able to seamlessly switch between domestic, business and key commercial accounts and adjust your approach to these customers to suit their needs.

Duties will include;

  • Delivering exceptional customer service ensuring each interaction provides a customer experience that focuses on fulfilling the customer's needs, and builds trust and value with them
  • Contacting customers whose regular payments haven't been reviewed for a period of time
  • Collect outstanding balances from customers and negotiating payment plans 
  • Be confident in contacting customers primarily by telephone to explain issues and resolve queries

About You;

With a positive mindset, you will be a confident and personable individual, with the ability to achieve. No experience within collections is required as full training will be given. This is a great opportunity to learn and develop new skill sets. 

In addition, you'll be a good team player, who is passionate about sharing and working with others. You will possess excellent communication skills, both written and verbal, with the ability to problem solve. 

The standard working hours for this role are Monday to Friday 8.30am - 5.30pm.

Please apply today for further details and to arrange an immediate consultation. These roles are offered on a 6-month FTC with immediate starts available.

The C&D are acting as an employment agency with regards to this role.