Account Manager

Account Delivery Manager

Ref: 3996| Posted: 12th Jul 2019

Account Delivery Manager

Salary: £40, 000 - £45,000- plus excellent company benefits


Full time


C&D are working in partnership with a globally operating and leading company within the rail industry. We are searching for an Account Delivery Manager to join their successful team & organisation

Purpose of the role:

To be the customer champion, responsible for developing, aligning and achieving the KPIs and objectives of customer service delivery for a number of assigned accounts in line with the company service delivery strategy initiatives.

Key responsibilities:

  • Agree with customers, maintain and report overall performance objectives (KPIs) to provide clear guidelines and focus for delivery of business objectives.
  • Proactive external communications relating to all aspects of services offered by the company, which are relevant to the customer - liaising with customers on a daily basis, forging strong and long-lasting relationships.
  • Co-ordinate service delivery with internal departments (Engineering, Marketing, Finance, Quality and Business Streams and Process Improvement) to achieve KPIs, LTSA, SLAs, contract obligations, price lists agreements or service commitments.
  • Develop and maintain a schedule of service reviews and QBRs in collaboration with the customer.
  • Dissatisfaction Complaints receiving, corrective actions, administration and reporting.
  • Identify opportunities to improve services or develop new services to meet the needs of the customer, working with the company’s internal departments and key roles to achieve the objectives.
  • Support the Sales Department with customer information, identification of new or developing commercial opportunities and collaborate on new bids.

Professional experience and/or qualifications:

  • HND/Degree, professionally qualified or QBE.
  • Service Delivery and/or Account Management of high value customer accounts across a range of services/products.


Additional Requirements:

  • Suited to an experienced, proactive, commercially aware management professional with the necessary vision, practicality, strength of character and powers of persuasion to set and achieve short/medium/long-term goals.
  • Demonstrate appropriate levels of authority and maturity, and the emotional intelligence and imagination required to maintain the profile of the role across the company and drive to objectives

This is a full-time position working between the hours of 0800 – 1630 with an early finish on the Friday. Our Client offers a generous base salary and benefits package for return of your hard work, a team oriented and a rewarding working environment.

C&D Group are acting as an employment agency in regards to this permanent position.